Massage Envy - Pikesville

My experience was not good. i was really looking forward to this massage. The front desk was nice but they didn't have change which is kinda strange since they expect people to tip the therapist. The massage itself was bad the girl did not take a proper intake to find out why I was having the issues . I told her I wanted her to focus on my neck and low back and she barely touch either one. When I made suggestions on how to make the session better she did not listen I am a massage therapist also but she didn't know that because she didn't do a proper intake. It just felt like she did not want to be there. I did have a go nap tho.

I purchased a spa for my niece. The day of my niece’s appointment Massage Envy called and canceled it because the masseuse was sick. My niece was in the parking lot about to walk in when they made the cancellation. Massage Envy offered to reschedule the appointment. On the day of the rescheduled appointment, my niece was called into work unexpectedly. I called Massage Envy to see if the appointment could be rescheduled again. The receptionist stated if the appointment was rescheduled again that it would be an extra fee. I explained to the receptionist I didn’t understand why an extra fee would be charged to my card when the initial appointment was canceled on their behalf; which is the reason for the second appointment. My niece didn’t have any control of her being called into work unexpectedly, which was the same circumstances of their masseuse getting sick unexpectedly for the first appointment. Then, I asked for a full refund. The receptionist stated they couldn’t give me a full refund but a partial refund. Massage Envy should’ve been very ACCOMODATING in this situation simply because if they never would’ve canceled the first appointment these issues wouldn't have occurred. This LOCATION is not great for CUSTOMER SERVICE. I should've received a FULL REFUND because I didn’t receive any service. I will never make an appointment or refer anyone to THIS MASSAGE ENVY LOCATION. However, my daughter informed me the Massage Envy at the Rotunda has GREAT CUSTOMER SERVICE! Thank You, Celestyne Singleton

I LOVE MR. WILLIE!! First let me start off saying that. I, however, do not like the practices of Massage Envy (this location and the foundry row location are by the same owner). I purchased the membership for a massage a month for a year and have been having issues with it ever since. The massage is always great but the service, the lack of knowledge of the representatives, and the misinformation multiple times including multiple calls to the office for various things pertaining to my membership and appointments has been unacceptable. I tried to move my membership to Pikesville where Mr. Willie is and was told that I could do so after 3 months. When I tried to get this transfer done, I was told something completely different and am stuck contacting Foundry Row (I do not like this office). I tried to cancel my membership and open a new one at Pikesville but was told I could not. I just don't like the fact that I got the run around for the past 3 months and still didn't get what I wanted BUT I was told that I should never have to contact the Foundry Row office again so that is a win. I really don't like the service at either location but the massage makes it worth it.